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Technical Sales Support & Project Manager H/F

Technical Sales Support & Project Manager H/F

As global commerce evolves, banks & PSPs are looking for a new generation of payment solutions to meet the challenges faced by small merchants.

Ingenico Group is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world’s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world’s best known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise. Ingenico has more than +8 000 employees operating in 170 countries.

As global commerce evolves, banks & PSPs are looking for a new generation of payment solutions to meet the challenges faced by small merchants.

Reporting to Middle East and Africa R&D – Project and Delivery Management Director, you will be in charge of : 

Key Responsibilities 

  • Support sales to qualify opportunities in seamless payment solutions, design customised solutions adapted to the needs of our customers (banks & PSPs based in Middle East and Africa), integrating hardware, software and services.
  • Manage two experienced technical sales support.
  • Opportunities Dashboard monitoring and follow up.
  • Working closely and collaboratively with customers. Scopes the technical solution required to address customer requirements and recommends solutions that optimize value for both the customer and the company. Providing cost items project timeframe estimates for the sales teams to support their proposals.
  • Organize delivery project for a customer including:
    • Requirements (functional, technical, performance, other) collection and analysis
    • Scope of Work definition
    • Cost calculation
    • Delivery planning
    • Quality assurance planning
    • Risk analysis and mitigation plan
    • Support in customer contract negotiations
    • Issue R&D /  internal  / external supplier order
  • Manage delivery project until acceptance by the customer and invoicing:
    • Planning
    • Communication
    • Motivation
    • Progress monitoring
    • Quality assurance
    • Delivery management
    • Risks and issues management and resolution
    • Completion
    • Lessons learnt analysis
  • Coordinate with internal and external suppliers on delivery of solution’s elements (HW, SW, Services). Ensuring the projects are delivered on time and on budget..
  • Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
  • Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
  • Reporting internal / external
  • Use valid procedures, project management methodologies, tools, documents
  • Act as an escalation level for partners
  • Carry out recruitment of permanent and contract staff.
  • Set SMART objectives for direct reports.
  • Conduct annual appraisals and performance reviews against objectives of direct reports. Maintain a good overview of indirect reports’ performance.
  • Control holiday allocation for the team ensuring adequate cover is in place.
  • Identify training and technology gaps in the team, giving recommendations and justification.

Experience requirements

  • Technical or business degree 
  • A few years of experience in project management or sales activity, preferred in payment industry.
  • Proven experience in management. 
  • French & English fluent. An advantage is some level in Arabic

Functional Skills

  • Expertise in payment business or payment systems and technology preferred
  • Excellent written, oral and interpersonal communication skills
  • Presentation skills
  • Ability to work well as part of team-orientated environment
  • Ability to work independently
  • Project management

IT Skills 

  • Experienced in Microsoft Office (Outlook, Word, Excel and Powerpoint)
  • Experienced in Microsoft Visio or other diagram and synoptic tool preferred Experienced in project management tool (e.g. MS Project)

Behaviour Skills

  • Self-motivated
  • Proactive and curious
  • Professionalism and business ethics
  • Coaching and teaching
  • Team spirit
  • Leadership
  • Customer and business oriented
  • Focused on delivery and meeting targets

This position will involve national and international travel, overnight stays and out of hours working. The role is based at our HQ, Paris Area.

Resume in English required ! Thanks 

Dans le cadre de sa politique Diversité & Handicap, Ingenico étudie toutes candidatures à compétences égales.  

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Paris 15e

28 Boulevard de Grenelle
75015 Paris Itinéraire

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